Cancellation & No-Show Policy

Cancellation, Modification & Missed Appointment Policy

Each appointment is reserved exclusively for you. When an appointment is cancelled at the last minute or a client does not show up, we are unable to offer that appointment time to another client on our waiting list. In addition, our salon reserves the time of our team of technicians exclusively for you.

To confirm your commitment and allow us to manage our schedule efficiently, 100% payment for the selected service is required at the time of booking. By scheduling an appointment, you agree to the terms of this Cancellation Policy.

Any cancellation or modification must be made at least 48 hours before the scheduled appointment. After this period, the 100% payment is non-refundable, and the appointment may be considered a missed appointment.

In accordance with this policy, you authorize us to charge your payment method for up to 100% of the cost of the reserved service in the following situations:

• if you do not cancel or modify your appointment at least 48 hours before the scheduled time;
• if you fail to attend your appointment (no-show);
• if you arrive more than 15 minutes late and, as a result, the duration of your service must be reduced.

This policy applies to all clients regardless of the reason for cancellation, late modification, or failure to attend.

Clients who book an appointment less than 48 hours before the scheduled appointment automatically agree to this policy and are responsible for paying the full cost of the service in the event of cancellation, modification, or failure to attend.

Payment Authorization

Authorization is required once for each payment method added to your profile. This authorization will apply to all future appointments booked using that payment method.

Applicable taxes and fees will be collected and remitted to the appropriate government authorities.

Appointment Confirmation

We send appointment confirmation emails 48 hours before your scheduled appointment, as it is easy to forget appointments in the course of everyday life.

However, if we are unable to reach you, your appointment will remain scheduled, and we will expect you to arrive as booked.

Appointment confirmations are used solely for internal scheduling purposes. If an appointment remains unconfirmed, we reserve the right to cancel it and offer the appointment time to another client.

Please note that failure to confirm your appointment does not exempt you from late cancellation or missed appointment charges under this policy.

Thank you for your understanding and for respecting our team's time. We look forward to welcoming you to our salon and providing you with exceptional service.

The terms of this policy are subject to change without prior notice.

Policy Updates

Program terms are subject to change at any time.

Cancel or Reschedule With Ease

  1. Cancellation Methods — Log in to your account or contact us via phone.

  2. Rescheduling Process — Log in to your account, select the appointment, and choose a new time.

  3. Deadlines — Cancel or reschedule at least 48 hours before your appointment.

  4. Confirmation — You will receive a confirmation after successful cancellation or rescheduling.